1. Can I buy PlusBus online?
You can now get your PlusBus Day ticket as an eTicket! Buy through leading rail ticketing apps and use it straight from your smartphone — quick, easy, and paper-free. PlusBus is also available on many rail ticket websites; just select your destination town or city to add it to your basket. You can view the full list of websites where PlusBus is available to purchase by clicking here.
How to get tickets bought online:
- Collect from a self-service machine (free).
- Delivered by post (allow 5 days).
- Delivered by courier (fee applies).
Collect in advance for bus travel at the start of your journey. Show the physical PlusBus ticket to the driver or conductor.
2. I have already bought my train ticket, can I still buy PlusBus?
Yes, buy PlusBus at a National Rail station ticket office with your valid train ticket.
3. Can I buy PlusBus on the train from a conductor?
Please buy train and PlusBus tickets before travelling. If that's not possible, you may be able to buy train and PlusBus tickets from the conductor, but railcard discounts may not apply.
4. Can I buy PlusBus on the bus?
No, PlusBus must be bought with a train ticket before boarding. Bus drivers cannot issue PlusBus tickets.
5. Do I get a discount off PlusBus with my Railcard?
Yes, 1/3 off day tickets with a valid Railcard. Railcard discounts do not apply to season tickets. View the full list of Railcards that may be used when purchasing PlusBus.
6. What is included in the price of PlusBus?
PlusBus covers unlimited local bus and tram travel in the urban area of a rail-served town. It does not include train travel. Must be bought with a train ticket.
Some premium services may not accept PlusBus. Check "Excluded services" on town-specific pages.
7. Is it possible to buy season tickets for PlusBus?
Yes, with a rail season ticket. PlusBus season tickets are available for most PlusBus areas. Prices are on town-specific pages.
Season tickets are available for 7 days, a month, a quarter year, or annually. PlusBus season ticket expiry must match or precede the rail season ticket expiry.
8. Can I use a PlusBus ticket on days that I don't travel by train?
PlusBus day tickets are valid only on the train travel date. If you have a PlusBus Season ticket, you can use it on any day it is valid.
9. Can I use PlusBus to travel on trams?
Yes, on these tram networks:
These tram systems do not accept PlusBus: Croydon TramLink, Glasgow Subway, Manchester MetroLink, Tyne & Wear Metro.
10. Can I use my PlusBus ticket more than once in a day?
Yes, unlimited travel on participating operators' services within the PlusBus zone for the ticket's validity period. Valid from first service until midnight.
11. Can I use PlusBus if I only want to travel by bus?
No, PlusBus is for integrated train and bus travel.
12. Can I use PlusBus if my train journey is between two stations within the same town?
No, at least one train station must be outside the PlusBus travel zone.
Example: Dewsbury to Sheffield is valid; Sheffield to Meadowhall is not.
To support customers during major roadworks in Cambridge City Centre, which will cause delays for bus travel across the city, for a temporary period PlusBus tickets will be available for purchase at either end of rail journeys within the Cambridge Plusbus zone between Cambridge and Cambridge North. This means that customers who choose to move to rail to speed up their travel across the city during the roadworks will be able to travel to and from the stations within the Cambridge PlusBus Zone.
13. Does PlusBus operate its own buses?
No, PlusBus is a National Rail ticket accepted by participating bus companies.
14. Are refunds available for PlusBus tickets?
Yes, National Rail terms apply. Refunds must be applied for within 28 days from the purchase location. Fees may apply.
Season ticket refunds follow National Rail season ticket terms.
15. What other integrated ticketing schemes are available in Britain for train & bus travel?
Information is available here for other Integrated ticketing schemes available in Britain.
16. Where can I check bus route and timetable information?
Visit traveline or call 0871 200 22 33 (12p/minute plus access charge).
Main bus company websites:
17. Can I buy PlusBus from a self-service ticketing machine?
Yes, PlusBus day tickets are available at self-service ticket machines at stations managed by:
Avanti West Coast, Greater Anglia, Great Western Railway, East Midlands Railway, South Western Railway, Southern, Southeastern.
LNER and First TransPennine Express main stations also sell PlusBus day tickets.
Click here to see how to purchase a PlusBus day ticket.
18. How can I contact PlusBus?
Email us at [email protected].
Include details: dates, times, locations, operators, ticket details, feedback. Images are helpful.
Emails answered Monday-Thursday, 9am-5pm.
Bus and tram routes: www.traveline.info
Train times and fares: www.nationalrail.co.uk
19. Does my rail station origin / destination have to link with my PlusBus?
Yes, PlusBus tickets are only valid for locations on your train ticket as origin or destination.
