At PlusBus, we believe everyone should be able to travel easily and confidently by public transport. We’re committed to making our information, services, products and the public transport network we support as accessible and inclusive as possible for all passengers.
Accessible Journey Planning
Planning an accessible journey on the PlusBus website, using the journey planning widget powered by Traveline, is simple. Whether you’re travelling by train and bus, or using our online tools to check ticket availability and participating locations, we aim to make the process clear and straightforward.
- Accessible website design – The PlusBus website follows recognised web accessibility standards (WCAG 2.1 AA) to ensure it can be used with screen readers, keyboard navigation, and assistive technologies.
- Clear journey information – Links to participating bus networks and operator websites provide details about low-floor and accessible vehicles, step-free stops, and other accessibility features.
- Accessible formats – If you need PlusBus information in an alternative format (such as large print or plain text), you can contact us to request this through our feedback channels.
- Easy-to-read interactive maps and guides – Where available, we provide simple, visual guides to help you plan your combined rail and bus journeys using PlusBus.
Accessibility When Travelling
The UK public transport network continues to make significant improvements to accessibility across both rail and bus services. When using PlusBus as part of your journey:
- Buses and coaches – Most local bus services in PlusBus towns and cities are low-floor and wheelchair-accessible, with designated spaces for wheelchair users and priority seating for passengers with limited mobility.
- Trains – Train companies provide Passenger Assist services for anyone who needs help when travelling, including boarding and alighting, carrying luggage, or transferring to bus services.
- Stops and stations – Many rail stations and major bus stops are now step-free, with accessible toilets, lifts, ramps, tactile paving, and induction loops.
- Audio and visual information – Increasingly, both trains and buses offer next-stop audio and visual announcements to support passengers who are blind, partially sighted, deaf, or hard of hearing.
We recommend checking specific accessibility arrangements directly with your train or bus operator before you travel, particularly if you require assistance or wish to confirm the facilities at a particular station or stop.
Accessible Contact Options
We’re here to help make your journey as smooth as possible. You can contact PlusBus or your local Traveline service in a number of accessible ways:
- Telephone – Our team can provide advice on how PlusBus works and help you find services in your area. Calls cost 12p per minute plus your phone company’s access charge.
- Email or contact form – You can reach us via our online feedback form or by email. We aim to respond promptly and can provide information in alternative formats upon request.
Our Commitment
We’re committed to continually improving the accessibility of our website, customer communications, and information about PlusBus participating areas.
If you encounter any accessibility barriers while using our site or services, or have suggestions for improvement, please get in touch — your feedback helps us make PlusBus easier and more inclusive for everyone.
