Please use the online forms on this page (on desktop, they appear to the right; on mobile, they’re below) to send us your enquiry, including complaints or feedback.
To help us respond quickly, please provide as much detail as possible, such as specific dates and times, exact locations, the name of the bus or train operator, ticket information, and a clear description of your enquiry.
We respond to emails Monday to Friday, 9am–5pm. Messages received outside these hours will be answered as soon as possible.
If your enquiry is about bus or tram routes and times, please visit: www.traveline.info
If your enquiry is about train times and fares, please visit: www.nationalrail.co.uk
